Refund & Returns Policy

1. Overview

At RADDY TECH FIRM, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Since all our orders are Cash on Delivery (COD), refunds are processed via bank transfer to your account.

2. Return Eligibility

You may return a product if ALL of the following conditions are met:

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Scented Candles — once the seal is broken or candle has been lit
• Customized/Personalized Items — made-to-order products with your specifications
• Items on Clearance/Final Sale — marked as "No Returns" at time of purchase
• Products damaged by customer — misuse, improper installation, or accidental damage
• Items returned after 7 days — beyond the return window
• Products without original packaging — missing box, tags, or protective wrapping

4. Return Process (via WhatsApp)

Step-by-Step Return Process:

1. Message Us: Send a WhatsApp message to +91 89125 08888 with:
   • Your Order ID (e.g., GA-20260525-001)
   • Product name you wish to return
   • Reason for return
   • 3-4 clear photos of the product
2. Approval: Our team reviews your request within 24 hours and sends a Return Approval with pickup instructions
3. Pickup/Ship: Either our courier partner picks up the item from your address, OR we provide a prepaid shipping label
4. Inspection: Once we receive the product, our team inspects it within 2 business days
5. Refund: If approved, refund is initiated to your bank account within 3-5 business days

5. Refund Method & Timeline

Since all orders are COD (Cash on Delivery), refunds are processed via bank transfer:

5.1 Bank Details for Refund

When your return is approved, we will ask for:

• Account Holder Name
• Bank Name
• Account Number
• IFSC Code
• UPI ID (alternative — for faster refund)

We will NEVER ask for your ATM PIN, OTP, CVV, or internet banking password. Beware of scams.

6. Exchange Policy

We offer exchanges for:

• Different colour/variant of the same product (subject to availability)
• Different product of equal or higher value (you pay the difference for higher value)

Exchange process is the same as returns — initiate via WhatsApp. The replacement is shipped after we receive and inspect the original item.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 48 hours of delivery with unboxing photos/video
• We will arrange a free pickup — no return shipping cost to you
• Choice of full refund or free replacement
• Refund processed within 5 business days of receiving the damaged item

Important: If possible, take a video while unboxing your order. This helps us process damage claims faster.

8. Wrong Item Received

If you receive a product different from what you ordered:

• Report immediately via WhatsApp with photos of the received item
• We will ship the correct item within 24 hours (subject to availability)
• Free pickup of the wrong item from your address
• If the correct item is out of stock, full refund within 5 business days

9. Order Cancellation Refund

Since we use COD, order cancellations before dispatch do not require any refund (no payment was made). However:

• Cancelled before dispatch: No charges, no refund needed
• Cancelled after dispatch but before delivery: If you refuse the COD package, it returns to us at no cost to you
• Repeated fake orders: If you repeatedly place orders and refuse delivery, we may block your number from future orders

10. Return Shipping Costs

11. Contact for Returns