Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how RADDY TECH FIRM, a brand operated by RADDY TECH FIRM (Sole Proprietorship) (CIN: N/A (Sole Proprietorship)), registered at Tech Hub, Hill No. 3, IT SEZ, Madhurawada, Visakhapatnam, AP - 530048, India, collects, uses, stores, and protects your personal information when you visit our website (raddytech.site), communicate with us via WhatsApp, place orders, or interact with our services in any manner.

This policy applies to all users of our website, WhatsApp ordering system, and any other communication channels we operate. By using our services, you consent to the practices described in this policy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

For the purposes of this policy, "we," "us," and "our" refer to RADDY TECH FIRM / RADDY TECH FIRM (Sole Proprietorship), and "you" and "your" refer to the user or customer.

2. Information We Collect

2.1 Information You Provide Directly

When you browse our website, place an order via WhatsApp, or contact us, we may collect the following personal information:

• Full Name — to address you and process your order
• Phone Number / WhatsApp Number — for order communication, delivery updates, and customer support
• Delivery Address — including house/flat number, street, city, state, and PIN code for shipping
• Email Address — if voluntarily provided via contact form or newsletter subscription
• Order Details — product names, quantities, sizes, and preferences shared via WhatsApp
• Payment Confirmation — COD confirmation details (we do NOT collect bank account, UPI, or card details)

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP Address — for security and approximate geographic location
• Browser Type & Version — Chrome, Firefox, Safari, etc.
• Device Information — mobile, desktop, tablet; operating system
• Pages Visited & Time Spent — which products you viewed, how long you browsed
• Referral Source — how you found our website (Google, Instagram, direct, etc.)
• Click Patterns — which buttons and links you interact with

2.3 Information from Third Parties

We may receive limited information from:

• WhatsApp Business API — message delivery status, read receipts
• Delivery Partners — shipment tracking status, delivery confirmation
• Google Analytics — aggregated website usage statistics

3. WhatsApp Communication & Data

RADDY TECH FIRM uses WhatsApp as our primary ordering and communication channel. Here is how we handle your WhatsApp data:

3.1 What We Receive via WhatsApp

• Your WhatsApp phone number and display name
• Messages you send us (order details, queries, feedback)
• Images you share (e.g., reference photos for custom orders)
• Your delivery address when you share it for shipping

3.2 How We Use WhatsApp Data

• Processing and confirming your orders
• Sending order status updates and tracking information
• Responding to product queries and customer support requests
• Sending delivery confirmation and feedback requests

3.3 What We Do NOT Do with WhatsApp Data

• We do NOT add you to broadcast lists without your explicit consent
• We do NOT share your WhatsApp number with third-party marketers
• We do NOT send promotional messages unless you opt-in
• We do NOT store your WhatsApp messages beyond 12 months after order completion

3.4 WhatsApp's Own Privacy Policy

WhatsApp is operated by Meta Platforms, Inc. Your use of WhatsApp is also governed by WhatsApp's Privacy Policy. We encourage you to review their policy separately. We have no control over WhatsApp's data practices.

4. How We Use Your Information

We use the information collected for the following specific purposes:

5. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023 (DPDPA), we process your data based on:

• Consent — When you voluntarily provide information (placing an order, subscribing to newsletter)
• Contract Performance — To fulfil your order and deliver products
• Legitimate Interest — For website security, fraud prevention, and service improvement
• Legal Obligation — To comply with tax laws, consumer protection regulations, and court orders

6. Information Sharing & Disclosure

We do NOT sell, rent, or trade your personal information. We may share limited data with:

We do NOT share data with any advertising networks, data brokers, or social media platforms for targeted advertising purposes.

7. Data Storage & Security

Your data is stored on secure servers within India. We implement the following security measures as required under IT Act, 2000 Rule 8:

• SSL/TLS encryption for all website communications (HTTPS)
• End-to-end encryption on WhatsApp messages (provided by WhatsApp)
• Access controls — only authorized team members can access customer data
• Regular security audits of our systems
• Secure backup procedures with encryption
• Physical security of devices containing customer data

8. Data Retention Period

After the retention period, data is permanently deleted or anonymized so it can no longer identify you.

9. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 and related regulations, you have the following rights:

• Right to Access — Request a copy of all personal data we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your data (subject to legal retention requirements)
• Right to Withdraw Consent — Withdraw consent for marketing communications at any time
• Right to Grievance Redressal — File a complaint with our Grievance Officer or the Data Protection Board of India
• Right to Nominate — Nominate another person to exercise your rights in case of death or incapacity

To exercise any of these rights, contact us at support@raddytech.site or message us on WhatsApp at +91 89125 08888. We will respond within 30 days.

10. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information, please refer to our Cookie Policy.

In summary, we use:

• Essential Cookies — Required for website functionality (cart, navigation)
• Analytics Cookies — Google Analytics for understanding traffic patterns
• Preference Cookies — Remember your category filters and cart items

We do NOT use advertising cookies or retargeting pixels.

11. Third-Party Services

Our website integrates with the following third-party services:

• Google Fonts — For typography (loads font files from Google servers)
• Google Analytics — For website traffic analysis
• WhatsApp Business — For order processing and customer communication
• CDN Services — For serving product images efficiently

Each third-party service has its own privacy policy. We recommend reviewing their policies for complete information about their data practices.

12. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@raddytech.site, and we will delete such information.

13. International Data Transfers

Your data is primarily stored and processed within India. However, some third-party services (Google Analytics, CDN providers) may process data on servers located outside India. In such cases, we ensure appropriate safeguards are in place as required under applicable Indian law.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we may notify you via WhatsApp or email (if provided)
• Continued use of our services after changes constitutes acceptance of the updated policy

15. Contact Us

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India as established under the Digital Personal Data Protection Act, 2023.