1. Purpose
This Grievance Redressal Policy is established in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. It outlines the mechanism for customers to raise complaints and seek resolution for any issues related to orders, products, services, or data privacy.
2. Grievance Officer
Designated Grievance Officer
Name: Mr. Raddy
Designation: Grievance Officer & Director
Company: RADDY TECH FIRM (Sole Proprietorship)
Address: Tech Hub, Hill No. 3, IT SEZ, Madhurawada, Visakhapatnam, AP - 530048, India
Email: support@raddytech.site
WhatsApp: +91 89125 08888
Available: Monday to Saturday, 10:00 AM to 7:00 PM IST
3. Types of Grievances Covered
- Product quality complaints (damaged, defective, not as described)
- Delivery issues (delayed, lost, wrong address)
- Refund and return disputes
- Pricing discrepancies
- Customer service experience complaints
- Privacy and data protection concerns
- Intellectual property infringement reports
- Website functionality issues
- Any other issue related to our services
4. How to File a Grievance
4.1 Via WhatsApp (Recommended — Fastest)
Send a message to +91 89125 08888 with:
- Subject: "Grievance - [Brief Description]"
- Your Order ID (if applicable)
- Detailed description of the issue
- Supporting photos/screenshots (if applicable)
- Your preferred resolution
4.2 Via Email
Send an email to support@raddytech.site with:
- Subject: "Formal Grievance - [Order ID / Issue]"
- Your full name and contact number
- Order ID and date of purchase
- Detailed description of the grievance
- Attachments (photos, screenshots, previous communication)
- Expected resolution
4.3 Via Post
Write to: Grievance Officer, RADDY TECH FIRM (Sole Proprietorship), Tech Hub, Hill No. 3, IT SEZ, Madhurawada, Visakhapatnam, AP - 530048, India
5. Grievance Resolution Timeline
| Stage | Action | Timeline |
|---|---|---|
| 1. Acknowledgment | We acknowledge receipt of your grievance | Within 24 hours |
| 2. Investigation | Our team investigates the issue | 3-5 business days |
| 3. Resolution Offered | We propose a resolution to you | Within 7 business days |
| 4. Implementation | Resolution is implemented (refund, replacement, etc.) | Within 15 days of acceptance |
| 5. Final Response | If complex, final response provided | Within 30 days (as per IT Act) |
6. Escalation Process
If you are not satisfied with the resolution provided:
- Level 1: Customer Support Team (WhatsApp/Email) — Response within 24 hours
- Level 2: Grievance Officer (Mr. Raddy) — Response within 7 days
- Level 3: Director/Management — Response within 15 days
- Level 4: External — Consumer Forum / Data Protection Board (see Section 7)
7. External Remedies
If your grievance remains unresolved after exhausting our internal process, you may approach:
- National Consumer Helpline: 1800-11-4000 (toll-free) or consumerhelpline.gov.in
- District Consumer Disputes Redressal Forum: For claims up to ₹1 crore
- State Consumer Disputes Redressal Commission: For claims ₹1 crore to ₹10 crore
- Data Protection Board of India: For privacy/data-related grievances under DPDPA 2023
- E-Commerce Consumer Grievance: edaakhil.nic.in (online filing)
8. Our Commitment
RADDY TECH FIRM is committed to:
- Treating all grievances with seriousness and urgency
- Providing fair, transparent, and timely resolutions
- Maintaining confidentiality of your complaint details
- Continuously improving our services based on customer feedback
- Complying with all applicable consumer protection laws